Effective Date: 2/22/2025

1. Refund Eligibility
Customers have 15 days from the purchase date to request a refund. Refunds are available only if:

• The item was damaged in transit, or
• The item failed to reach the customer.

Please note that refunds will not be issued if the customer selected the wrong color, font, or design.

2. How to Request a Refund
To request a refund, please do the following:

• Contact Us: Call us at (502) 409-1406 or email us at [email protected] within 15 days of purchase.
• Provide Evidence: If your item (e.g., a mug) was damaged in transit, please include clear photos showing the damage.

No receipt or proof of purchase is required to process your refund request.

3. Refund Process

• If your refund request is approved, you will receive a full refund.
• The refund will be returned to the original payment method used for the purchase.
• Please note that we do not accept returns. Refunds are issued only for items that are lost in transit or arrive damaged.

4. Additional Information

• Our refund policy applies only to domestic orders.
• We do not sell internationally.
• If you have any questions regarding this policy, please contact us using the information provided above.